Privacy Policy
Covers data collection, storage, and third-party sharing. Aligns with our Terms of Service on account verification and payment processing.
LEGAL REFERENCE
cozmetica - Our Legal Framework for Pakistan
cozmetica operates with clear terms that protect your account, your deposits, and your withdrawals. We've built our legal structure around Pakistani payment rails—JazzCash, Easypaisa, SadaPay and Raast—and local...
Account ProtectionPayment VerificationDispute ResolutionData SecurityWithdrawal Guarantees
Terms of Service & Platform Rules
cozmetica's terms govern account creation, gameplay, deposits via JazzCash, Easypaisa, SadaPay and Raast, and withdrawal requests. We require identity verification before your first withdrawal to comply with payment-partner standards and anti-fraud protocols. Account suspension occurs only for breach of these terms—never arbitrarily. Disputes between you and cozmetica are resolved through our support team first; unresolved cases may proceed to independent arbitration where
local law permits. All funds held in your account remain your property and are segregated from operational revenue.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR TEAM
Legal & Support Contacts
Team online
Live Chat
Open a chat window in your account dashboard. Our support team responds within two hours during Pakistan business hours, seven days a week.
Email Support
Send queries to [email protected]. Include your account ID and a clear description of your issue. We reply within 24 hours.
Account Settings
Review your legal agreements, privacy policy, and payment terms directly in your account under Settings > Legal. Update your preferences anytime.
CREDIBILITY SIGNALS
Why Players Trust Our Legal Stance
Transparent Terms
Every rule is written in plain English, not legal jargon. You can read our full terms in your account without signing extra documents.
Payment Partner Compliance
JazzCash, Easypaisa, SadaPay and Raast set their own verification standards. We follow them exactly so your deposits and withdrawals clear on time.
No Hidden Fees
Deposit and withdrawal fees are shown before you confirm. No surprise charges appear on your statement after the fact.
Account Segregation
Your balance is held in a separate account, not mixed with cozmetica operational funds. This protects your money if the platform faces financial stress.
Dispute Logs
Every dispute you file is logged with timestamps and evidence. You can review the full history in your account dashboard.
Independent Arbitration
If we can't resolve a dispute, you have the right to escalate to an independent arbitrator where local law permits.
CONSISTENCY ACROSS POLICIES
How Our Legal Pages Align
Payment Terms
Details deposit and withdrawal rules for JazzCash, Easypaisa, SadaPay and Raast. Cross-references our main Terms on account eligibility.
Responsible Play
Outlines account limits and cooling-off periods. Consistent with our Terms on account suspension and self-imposed restrictions.
Cookie Policy
Explains tracking and analytics. Aligns with Privacy Policy on data use and your right to opt out of non-essential cookies.
Dispute Resolution
Mirrors the dispute process in our main Terms. Provides escalation paths and timelines for complaint handling.
Affiliate Terms
Governs referral programs and partner agreements. References main Terms on account eligibility and payment verification.
API & Developer Terms
Covers third-party integrations and data access. Consistent with Privacy Policy on data security and compliance.
What Defines Our Legal Approach
Instant Verification
KYC checks complete in minutes. Your account is ready to deposit and play as soon as verification passes, no waiting periods.
Local Payment Rails
JazzCash, Easypaisa, SadaPay and Raast are built into our deposit and withdrawal flow. No international transfers, no currency conversion delays.
Withdrawal Guarantees
Approved withdrawals process within 24 hours to your chosen payment method. If a withdrawal fails, we refund your balance immediately.
Account Security
Two-factor authentication, encrypted passwords, and session timeouts protect your account. We never share your login details with third parties.
Dispute Tracking
Every complaint is assigned a ticket number and tracked in real time. You receive updates via email and in-app notifications.
Audit Trail
All account actions—deposits, withdrawals, bets, wins—are logged with timestamps. You can export your full history anytime.
Legal Questions Answered
File a dispute in your account under Support > Disputes. We investigate within 48 hours and respond with findings. If we confirm an error, we reprocess the withdrawal immediately. If you disagree with our decision, you can escalate to independent arbitration where local law permits.
Your account uses 256-bit encryption for all data in transit and at rest. We store passwords as hashed values, never in plain text. Access logs are reviewed monthly for unauthorized activity. We do not sell your data to third parties without explicit consent.
We close accounts only for breach of our Terms—fraud, underage play, or payment-method abuse. We notify you in writing with the reason and give you 30 days to withdraw your balance. Accounts closed for legitimate reasons forfeit any pending bonuses but retain your deposit funds.
Limits vary by payment partner and your account age. New accounts may have lower daily limits; these increase after your first verified withdrawal. Check your account dashboard under Deposit > Limits to see your current caps for each payment method.
Most verifications complete within 15 minutes. If we need additional documents, we email you a request with a 7-day deadline. Once approved, your account is fully active and you can deposit and withdraw immediately.
Use the 'Forgot Password' link on the login page. We send a reset link to your registered email. If you no longer have access to that email, contact our support team with proof of identity and we'll help you regain access within 24 hours.
Yes. Your account balance is held in a segregated account separate from cozmetica operational funds. This means your money is protected even if the platform faces financial stress. Payment partners like JazzCash and Easypaisa also maintain their own safeguards.