Privacy Policy
Explains what data we collect when you open an account, how we store it, and who we share it with. Works with these terms to protect your personal information.
LEGAL REFERENCE
cozmetica - Terms & Conditions That Protect Your Account
When you open an account with cozmetica, you're entering into a straightforward agreement with us. These terms explain how your account works, how we handle your deposits and...
Account SecurityPayment ProtectionWithdrawal RulesAccount ClosureDispute Resolution
How Our Terms Apply to You
cozmetica operates in supported regions where local law permits. By opening an account, you confirm you're of legal age in your jurisdiction and that you accept these terms. Your account is personal and non-transferable; you're responsible for keeping your login details confidential. We reserve the right to suspend or close accounts that breach these terms or show signs of fraud. All transactions
on cozmetica are final once confirmed. Deposits via JazzCash, Easypaisa, SadaPay and Raast are processed through our payment partners and subject to their terms as well. We maintain records of all account activity for compliance and dispute resolution. If you have questions about how these terms apply to your specific situation, our support team can clarify.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
GET HELP WITH TERMS
Questions About Your Account Agreement
Our support team is here to walk you through any part of these terms that isn't clear. Whether you're unsure about withdrawal timelines, account closure procedures, or how your data is protected, we can explain it in plain language. Reach out through any of these channels and we'll get back to you promptly.
Team online
Live Chat
Open the chat window in your account dashboard during support hours. We respond to account and terms questions within minutes, so you get clarity fast.
Email Support
Send detailed questions to our support inbox and we'll reply within 24 hours with a full explanation of how the terms apply to your account.
Account Settings
Review your account agreement and current settings directly in your profile. You can also download a copy of these terms for your records anytime.
CREDIBILITY MARKERS
Why These Terms Matter to You
Our terms are built on transparency and fairness. We explain exactly how your account works, what happens to your money, and how we protect your privacy. Every rule here exists to keep...
Clear Language
We avoid legal jargon wherever possible. These terms are written so you understand your rights and responsibilities without needing a lawyer to decode them.
Payment Security
Your deposits and withdrawals are protected through encrypted connections and verified payment partners. We detail exactly how funds move and when they arrive.
Account Control
You have full control over your account. These terms explain how to update your details, close your account, or dispute a transaction if something goes wrong.
Data Protection
We explain what information we collect, how we use it, and who we share it with. Your privacy is protected under these terms and our privacy policy.
Dispute Process
If you disagree with a charge or transaction, these terms outline exactly how to file a dispute and what happens next. We investigate fairly and quickly.
Compliance
Our terms align with local regulations in supported regions. We update them when laws change so you're always protected under current rules.
CONSISTENCY ACROSS POLICIES
How Terms Connect to Other Policies
These Terms & Conditions work alongside our Privacy Policy, Payment Policy, and Account Security guidelines. Together, they create a complete picture of how cozmetica operates and how we protect you. Each policy...
Payment Policy
Details how deposits and withdrawals work, including processing times for JazzCash, Easypaisa, SadaPay and Raast. Complements these terms with payment-specific rules.
Account Security
Covers password protection, two-factor authentication, and what to do if your account is compromised. Reinforces the security commitments outlined in these terms.
Dispute Resolution
Provides the step-by-step process for handling disagreements about transactions or account activity. Referenced in these terms as your path to resolution.
Acceptable Use
Lists activities that violate your account agreement, such as fraud or using multiple accounts. Defines what 'breach of terms' means in practical terms.
Withdrawal Guidelines
Specifies minimum and maximum withdrawal amounts, verification requirements, and processing timelines. Expands on the withdrawal rules mentioned in these terms.
Account Closure
Walks through the process of permanently closing your account, including what happens to remaining funds. Implements the closure procedures outlined here.
Core Principles Behind Your Agreement
These terms rest on a few core ideas: your account is yours alone, your money is protected, and we communicate clearly about everything. We don't change...
Personal Accounts
Your account belongs to you and cannot be transferred, sold, or shared. You're responsible for all activity under your login and for keeping your password secure.
Fund Protection
Your deposits are held securely and processed through verified payment partners. We never use your funds for our own purposes and keep them separate from our operating accounts.
Transparent Fees
Any fees associated with deposits or withdrawals are disclosed upfront. We don't charge hidden costs and we explain exactly what you'll pay before you confirm a transaction.
Easy Withdrawal
You can withdraw your funds anytime, subject to verification and minimum amounts. We process withdrawals to JazzCash, Easypaisa, SadaPay and Raast within the stated timeframe.
Account Closure
Closing your account is straightforward. We return any remaining balance to your payment method and delete your account data according to our retention schedule.
Fair Disputes
If you believe a transaction is wrong, we investigate without bias. We review your account history, payment records, and activity logs to reach a fair resolution.
Frequently Asked Questions About These Terms
If you violate these terms—such as using multiple accounts, attempting fraud, or sharing your login—we may suspend or close your account. We'll notify you of the violation and give you a chance to respond before taking action. Serious breaches may result in immediate closure and forfeiture of funds.
No. We notify you of any changes to these terms at least 30 days in advance. You'll receive an email and see a notice in your account dashboard. If you don't agree with the changes, you can close your account before they take effect.
Contact our support team immediately. We'll verify your identity using information from your account setup and help you regain access. For security, we never share passwords or reset them without verification. This process protects your funds from unauthorized access.
We retain your account records for seven years to comply with local regulations and for dispute resolution. Your personal data is encrypted and stored securely. After the retention period, we delete your information unless we're required by law to keep it longer.
Report the disputed transaction to our support team within 30 days. We'll review your account activity, payment records, and the transaction details. We investigate fairly and notify you of our findings within 10 business days. If we find an error, we'll correct it immediately.
The core terms apply to all accounts, but payment-specific rules vary by method. JazzCash, Easypaisa, SadaPay and Raast each have their own processing times and verification requirements. We detail these in our Payment Policy and during checkout.
No. These terms allow only one account per person. Multiple accounts violate our terms and may result in closure of all accounts and forfeiture of funds. We use verification tools to detect duplicate accounts, so we encourage you to use just one account.